TERMS AND CONDITIONS AGREEMENT OF SALE
Please read them carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from The Caswell Company indicates your acceptance of these terms and conditions.

The Caswell Company reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

The Caswell Company is the service provider; it is also referred to as "The Caswell Company", "us" and "we".

Customer is the person or organisation who purchases or seeks services from The Caswell Company; it is also referred to as "you".

PLACING ORDERS

We do not ship to overseas at the moment, the purchase of products from this site is available to USA Customers Only.

All orders placed are subject to confirmation and acceptance by The Caswell Company.

The Caswell Company may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to The Caswell Company, which must be received within seven days of the price increase notification.

To minimise errors and improve efficiency, orders should be placed using our on-line ordering system.

We will also accept phone orders.

Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email or Phone.

PAYMENT
For on-line orders, accepted payments include credit cards (Visa/ Master card ONLY)

The title of the goods supplied does not pass to the customer from The Caswell Company until the full amount is paid to The Caswell Company .

SHIPPING
Products are sent USPS Priority Mail. Products will be shipped within 2 business days of your order. The Caswell Company will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

When your order is shipped you will be sent an E-mail confirmation which will include an order number which can be used when enquiring about your order.

RETURN AND REFUND
There will be no credit given on order price difference, due to price changes or sales. Please select carefully at the time when you place your order.

Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price may be deducted.

Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product

Any incorrect, missing or damaged items received must be reported to The Caswell Company within 24 hours of you receiving the delivery. This can only be done by E-mail.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent.

Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

The Caswell Company owns the title of any extra goods shipped with your order that have been despatched in error.

WARRANTY CLAIM
All goods sold by The Caswell Company come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by The Caswell Company.

If the returned goods are determined by The Caswell Company to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by USPS Priority Mail.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

The Caswell Company is not responsible for any parcel missing in transit, on its return back to The Caswell Company.

DISCLAIMER
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images.